Frequently Asked Questions?

What happens if I'm the winning bidder?

• You will receive an Auction Finished Notification via email
• You need to contact seller within 48 hours to notify how will be paying & if you will be collecting or require delivery
• You have 5 days to make full payment & collection or book delivery.
  
  Do you charge a membership fee?
  
  
• NO its free to join.


I have won a item & found it's not as described?


• You must make storage agent aware of any issues at point of collection or at point of delivery while item is still on the delivery truck.
• If you send your own driver it is his responsibility to check the vehicle over for you.
  
  I've logged in and my account is disabled?
  
  
• You haven't supplied MotorJunction with Photo Identification, Proof of address & Registration form.
• Your registered credit or debit card has expiried or been cancelled.
• You have outstanding items the haven't been paid for.
• Your contact details are no longer correct.
  
  Can I auction a vehicle with you ?
  
  
• Yes please contact our office for more details.
  
  I would like extra details on one of your auctions ?
  
  
• Please call relevant storage agent via storage location link.
  
  I would like to change my address?
  
  
• Simply send us a copy of a utility bill in your new address, with a covering letter stating you current username, address & a contact number
  
  I would like change my email address?
  
  
• Send us an email from your new address, stating you old email address, username, home address & contact number.
  
  What are your fees?
  
  
• See website fees
  
  


I'm having problem not on above list?


• Please call our help line operates 10:00 till 21:30 on auction nights.
• CALL 0121 568 8562